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Our policy at Woodpens.com is one of the utmost
respect for your personal privacy. Privacy is what makes shopping online
so satisfying. This is why we've developed policies for customer privacy
that all of our employees must follow:
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All online ordering is processed using
secure servers that utilize the technology called SSL or Secure Socket
Layering. This encrypts your order so that others cannot intercept
your credit card or other information online through hacking attempts.
No customer information is EVER transmitted by electronic mail, to include
but not limited to the list of personal information in the next section of
this Privacy Statement.
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Along with encryption of your personal
information, if we get a credit card order, we've checked it thoroughly. We
use a sophisticated electronic system to check for stolen credit card
numbers and verify information.
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If anything is unusual about the
order, such as the shipping address being different from the billing
address, we ALWAYS call the cardholder. When calling the cardholder,
we ask specific questions about the order that only the cardholder would
know if he/she actually ordered it. If we're provided a fake telephone
number, we report the card number to the issuing bank for investigation of
fraud.
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No personal information belonging to
customers will be given to any third party for ANY reason to include but not
be limited to the following:
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Name
Address
Telephone Number
Email address
Credit card information
Purchasing habits
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No spam will be tolerated, either of
our company email boxes, or of anyone else's email boxes. (spam is
unsolicited advertising in one's email box)
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Credit card numbers, once processed for
an order, will be deleted from any computer systems and marked out by black
permanent marker if customer invoices are kept on file.
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If any customer information is on
printed material and must be thrown away, it will be shredded before being
disposed of.
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